frequently asked questions
- How do I turn off the illuminating buttons on my controller?
- Why doesn't my headset work with my modded controller?
- Where can I get directions for using my new controller?
- Why is rapid fire not working?
- What is delivery confirmation and do you use it? What about shipping insurance?
- What do your exclusive add-on mods do?
- Are your controllers compatible with Black Ops?
- Can your controllers be detected on Xbox Live or result in a possible ban?
- Is it possible to receive my controller by Christmas?
- What makes our products different from others?
- How long does it normally take to ship?
- What is stealth rapid fire?
- Will I still be able to sync my controller to the Xbox 360 console?
- Do you offer a refund or warranty for your products?
- Do you offer custom designed controllers?
- How much is shipping outside the United States?
- How long will it take to receive my package if I am outside the United States?
- Do you have a currency converter available to see how much my controller will cost in my country's currency?
Have More Questions? Contact Us
How do I turn off the illuminating buttons on my controller?
There is a small hole on the left side of the controller. Stick a pin in the hole to press the on/off button for the illuminating buttons. Click diagram below for image:
Why doesn't my headset work with my modded controller?
Our modded controllers do not work with third-party headsets. They are only made to work correctly with Microsoft headsets. If you use a third-party headset you may experience issues. We will NOT accept repair requests because of a malfunctioning headset unless you provide the controller AND the headset when returning. If we find that the headset is third-party we will return the controller to you and not reimburse shipping charges.
Where can I get directions for using my new controller?
Why is rapid fire not working?
In most cases your rapid fire is not working because it has not been activated. To activate the rapid fire on your 10 mode controller hold down the left trigger and press the synch button. The player 4 light will turn on indicating rapid fire is active. We recommend testing the weapons you use in each game in a solo match prior to entering online gameplay. This way you can find the settings that best work for you. If you have performed these steps and rapid fire is still not working please contact customer service via phone at 877-305-6639 or via email at support@rapidmodz.com.
What is delivery confirmation and do you use it? What about shipping insurance?
Delivery confirmation is a service that requires you to sign for all items received via mail. Signature confirmation is available for a small fee with all controllers. If purchased, you will need to sign for your package in order to receive it. In addition to signature confirmation, we offer shipping insurance on all of our controllers. This will insure that your package will be replaced if it is lost in transit. If a package is lost and shipping insurance was NOT purchased, RapidModz will not replace the package and will not be held responsible for the lost item.
What do your exclusive add-on mods do?
- Jitter Mode (Auto Burst) - All semi automatic weapons become fully automatic when using the Jitter mode. For more information, click the video tab.
- Drop Shot Mod"COD games only" - One click of the button, your player drops to the floor and rapid fires against the opponent. The opponent has no time to react compared your record speed which we modify for your convenience to do the drop shot.
- Fast Reload - "COD games Only" Reloads your weapon within a second, giving you the time to fire back at your opponent before getting killed.
- Perfect Active Reload - "Gears of War 2 Only" Allows you to reload on point without missing the reload line.
- Quick Scope - "COD games only" Zooms in and instantly takes a shot when pressed
Where can I get directions for using my new controller?
All of our controllers ship with instructions included in the box. You can also view full instructions on our website.
Are your controllers compatible with Black Ops?
All of our controllers are compatible with COD: Black Ops as well as all major first person shooters.
Can your controllers be detected on Xbox Live or result in a possible ban?
Our controllers are 100% undetectable.
Is it possible to receive my controller by Christmas?
We offer an expedited assembly option with every order. This will guarantee that your order is assembled within 24 hours after it is ordered and shipped out within that time.
What makes our products different from others?
We have the best Prices on the net and the best Quality Modz you can ever get period!
How long does it normally take to ship?
All orders take 72 hours to assemble. Once complete we ship all orders via USPS mail. Standard shipping times apply depending on location. Express Shipping is also available at checkout.
Stealth rapid fire is operated trough the right trigger. There is no added buttons to the controller. So it looks like any other controller you buy in the store. You will be able to switch rapid fire modes by quickly tapping the sync button.
Will I still be able to sync my controller to the Xbox 360 console?
Yes the sync button function will still operate like normal.
Do you offer a refund or warranty for your products?
RapidModz, Inc. stands by its products and offers a 60-Day Parts & Labor warranty on all of our Xbox 360 Modded Controllers. If for any reason the Rapid Fire Chip installed in your controller stops working, send it back and we will fix your controller no questions asked. We also offer an extended 12 month warranty at checkout for those who wish to protect their investment.
Please note that all controllers come with a "void if broken" seal on the back of our controllers. If for any reason this seal is broken or the controller has been tampered with your warranty is no longer valid. Also note that our warranty covers the Rapid fire chip and not the controller itself.
If you have any furthur questions regarding our warranty please contact us by phone or complete our contact form.
There will be a 20% Restocking Fee on all Controllers if you choose to return your product.
Do you offer custom designed controllers?
RapidModz offers a custom controller design service. Since the controller is custom and can vary in design, all prices will need to be quoted on an individual basis. If you are interested in receiving a design quote please contact designs @ rapidmodz.com and a representative will contact you regarding your design request.
How much is shipping outside the United States?
Shipping to any country outside of the United States is dependent on current rates and is subject to change. Our current international shipping rate is $39.95. We also offer express shipping to Canada for $34.95. Unfortunately, with any international shipping, the customer may incur a custom fee that is not included in the shipping fee.
How long will it take to receive my package if I am outside the United States?
International shipping times vary dependent on how far you are from the United States. Currently, average delivery times for international shipments are from 3-5 business days. If there are any issues with customs in your country, this could delay the delivery time.
Do you have a currency converter available to see how much my controller will cost in my country's currency?
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